Partners have access to a dashboard showing all of their current connections. A connection is a user or business that has consented to share their data with the partner.
Access Revocation & Expiration
A connection sharing their full accreditation history or KYC/AML and identity data may, at any point, choose to revoke consent and stop sharing their information. After receiving a revocation request, we will notify the affected partner based their notification preferences. Partner access to the connection’s data will then expire in thirty (30) days.
When partner access expires, the connection is removed from the partner database. As a partner, this means the user or business will no longer be listed anywhere on your partner dashboard. Additionally, the Parallel API will stop returning data about the user or business.
As a partner, you may choose to remove a connection from your database at any time. After making such a request, your access will expire in seven (7) days.
Prior to access expiration, please ensure you have retained an archival copy of any tax documents, sanctions screening results, KYC/AML data, accreditation letters, identity documents, and profile information to comply with auditing requirements and applicable laws. If you need up-to-date data and documents or wish to maintain a relationship with the user or business, please make every effort to convince the user or business to re-consent to sharing their details. Parallel is unable to facilitate the sharing or retrieval of any data after partner access has expired.
Accreditation Statuses
Throughout your partner dashboard you’ll see icons and status names for accreditation statuses. Here’s a list of their descriptions:
| Status Name | Description |
| Current | The user or business is currently accredited. |
| Pending | There is an active accreditation currently under review by Parallel. |
| Submitter Pending | We've reached out to the user or business to request additional information or documentation. We're currently waiting on their response. |
| Third Party Pending | Parallel is currently awaiting third party evaluator to submit documentation. |
| Expired | The user or business is not currently accredited, but they were at one point (and that accreditation has since expired). |
| Rejected | The user or business submitted an application that was rejected for not meeting the legal requirements. |
| Canceled | The application was submitted and then canceled prior to review. |
| Not Accredited | The user or business has stated they do not meet the accreditation requirements. |
| Unsubmitted | The user or business started an application, but has not yet submitted it for review. |
| Unknown |
The user or business consented to share information, but their status isn't known. This can happen if a user or business failed to complete the accreditation flow. Note: This status is only applicable to partners who are not using the Case Management product. |
Partner Accounts on Parallel
It’s important that everyone on your team with access to the Parallel system have their own, separate account. You should never use a shared email and password among multiple team members (e.g. “compliance@greatpartner.com”). This is necessary for a few reasons:
- Our fraud prevention measures may kick in and start suspending accounts automatically when our systems detect logins from disparate geographic locations around the same time. This could cause delays on your end to get the account re-activated.
- Shared credentials make it harder to revoke access if someone leaves your team. You would need to change the shared password both for the email account as well as the account on Parallel markets.
- Password sharing is generally considered a dangerous practice (methods such as email, internal chat, etc. are usually not encrypted and secured to permit safe sharing of secret credentials).
Most of our plans provide unlimited seats for partner team members, so in the interest of security for your systems and ours we ask that everyone have their own individual account.