The Case Management product provides a unified dashboard for your compliance team to review, flag, resolve and approve new individuals and institutional clients in long-term, audit-ready WORM compliant storage.
Note: Case Management is only available to partners who have subscribed to the Case Management product.
Case Management Dashboard
Depending on the scopes enabled for your account, accreditation and identity-related information for business and individuals can be viewed within the Case Management dashboard.
Case Assignment
Records can be assigned to team members within your organization who have access to your Case Management instance. This is useful, for example, when records need to be reviewed or escalated to specific team members based on certain criteria.
Records that are assigned to you can be easily found by clicking on the record type listed under the ASSIGNED TO ME section on the main dashboard.
Edit Record
Certain pieces of information associated with a record, such as the name, email, phone number, address and tax information, can be edited directly in the dashboard.
You can edit a record from within the Record page:
- Click the "..." quick actions button.
- Click Edit.
Archive Record
Records of individuals or business that you no longer require active monitoring for can easily be archived directly within the record details page.
Note: Archived records will no longer be monitored for risk matches (including sanctions) and will not receive future data updates provided by the individual or business. Archived records will also not be editable.
To archive a record:
- Click the "..." quick actions button.
- Click Archive.
User/Business Profile Details
High-level profile information about the individual or the business. This section also displays the following identifiers for the record:
- Unique ID: The unique ID of the record within the Parallel system.
- Reference Code: A custom value provided by you when initiating the Parallel flow to record the source of the initial handoff (for instance, a marketing campaign or other tracking parameter like "fund-launch-email"). This value can either be passed in when initiating the flow using the Javascript SDK embedded in your application/website, or passed as a query string parameter to the bridge page URL (e.g. https://bridge.parallelmarkets.com/<YOUR_SLUG>?ref_code=fund-launch-email).
Note: This can only be set once the first time a user goes through the Parallel flow and cannot be overwritten or modified in future flows for the same user.
Shared Information
Information about individuals and business will be visible within the dashboard after the subject has granted permission for their data to be shared with a partner. The Shared Information section within a specific record provides an overview of what information the subject has consented to sharing with a partner. Note: If consent has not been granted by the business or individual, no information will be visible in the dashboard.
Status
Each individual or business record has an overall status assigned to it. Statuses can be updated by partner team members, with a history of each update stored, allowing long-term compliance and auditing capabilities.
All new records will have a status of Open - A partner team member can easily update the status by simply clicking the Update Status button within the Status section:
Automatic Status Transitions
New sanction matches from risk monitoring will automatically update the subject's record status to Open for further review. This includes updating Approved records to Open.
When subjects complete the Request Information flow their record will automatically be updated to Open, if it is in a Pending status.
User/Business Identity Information
You can find identity information about the individual or business within the User Identity Information (individuals) or Business Identity Information section (businesses). This includes information provided by the subject directly, as well as data extracted from uploaded documents.
Government ID documents uploaded via the Case Management dashboard by a partner team member will not undergo validity checks. These checks are performed when documents are uploaded by end users directly.
Request Information
The “Request Information” button can be used in cases where you require new or updated information for an individual or business record.
The request information flow allows you to select what information you require - for example, identity information - and send an email to the person associated with the record with a link for them to easily provide or verify additional information. For users who have previously completed the Parallel flow and shared information with you, you will be able to choose which specific information you require submitted; for example, a Government ID, or control persons for a business.
In cases where you prefer to inform the user outside of the Parallel platform, you can optionally generate a unique link that can be shared.
Note: The record must contain an email address in order to Request Information. If no email address is present, this will need to be added before triggering an email or generating a unique link.
Users who initiate a flow using the unique link will be taken through a personalized flow with pre-filled information, if available in the existing Parallel record.
Certain cases may prevent the Parallel flow from being completed by a user using the unique link, for example:
- For an individual record:
- If the email address of the user completing the flow does not match the email address associated with the record.
- The user explicitly indicates that they cannot provide information for themselves on the confirmation screen.
- For a business record:
- The user explicitly indicates that they cannot provide information for the requested entity on the confirmation screen.
- If a business that has previously shared information with you and the current user does not have permission to act on its behalf.
Confirmation Screen
Users starting the Parallel flow using a Request Information link will be presented a confirmation screen to ensure they can provide information for the requested entity.
If the user is able to provide information for the expected entity, the flow will continue. If the user cannot provide information for the expected entity, the flow will end.
Individual Confirmation Screen:
Business Confirmation Screen:
Accreditation
If an entity has granted consent, but has a pending accreditation application, it will be shown under the Most Recent Application section of the dashboard:
If there is a certified accreditation application for a subject, this will visible under the User Accreditation Details section of the dashboard:
Files
The files section allows partner team members to view or download files associated with the individual or business record. This includes documents uploaded directly by the subject, or documents issued to the subject, e.g. accreditation certification letters.
Risk Monitoring
All individuals and businesses that have opted to share their information with you will be monitored 24/7 based on a range of attributes, across a range of sanctions lists. Monitoring will be performed based on the most recent version of information provided by the subject.
Public/Private Records Searches
Public and private record searches take place when a individual or business submits new information to Parallel Markets for the purposes of sharing with the partner. This includes the initial submissions of information, as well as any future update or confirmation of information.
Migrating to Case Management
If you are a newly onboarded partner, or have already migrated to the Case Management system, no action is required and this section can be ignored.
Migrating to Case Management introduces new functionality for existing Parallel Markets partners. For partners preparing for a migration, the following cases should be considered.
Risk Monitoring for Accreditation Records
All records created within the Case Management system will have risk monitoring initiated. This includes records for individuals and businesses that have only completed an accreditation application.
Upon migration to the Case Management system, partners may see Risk Matches for accreditation records shortly after the migration once screening has been initiated for these records.
If you have implemented webhooks, this integration will need to be reviewed, and potentially updated, to ensure your webhook receiver can successfully handle the additional events that will be sent. Additional information regarding the technical changes are outlined in our API Migration Guide.
API V2
Partners that have integrated with the V1 API will need to upgrade to the V2 API, which offers a more powerful set of functionality with a simpler developer experience. Partner developers should review the API Migration Guide to assess and test the new API prior to migration.
Our partner integrations team (partner-integrations@parallelmarkets.com) is happy to answer any questions that your technical team might have.